Terms and Conditions

AGREEMENT TO OUR LEGAL TERMS

We are Shirafrancis (“Company,” “we,” “us,” “our”), a company registered in Illinois, United States at Chicago, Chicago, IL.

We operate the website https://shirafrancis.com (the “Site”), as well as any other related products and services that refer or link to these legal terms (the “Legal Terms”) (collectively, the “Services”).

Shira is a Licensed Marriage and Family Therapist (LMFT) in private practice in Chicago, Illinois, with a specialty in couple work, intimacy-related issues, and trauma. Shira works exclusively with the frum community, blending Torah hashkafa with professional knowledge. Shira taught Kallahs for several years and currently gives advanced training to Kallah teachers and to licensed therapists. She also provides consultations to Rabbanim and Dayanim who work with intimacy-related issues. Under the guidance of daas Torah, Shira created a series of teleconferences for married women on topics pertaining to marriage and intimacy. She lectures publicly and provides private consultations for couples on topics related to marital intimacy. Before becoming a therapist, Shira was a Bais Yaakov mechaneches for 14 years and holds a Master’s in Special Education as well. Credentials Licensed Marriage & Family Therapist (LMFT) National Certified Counselor Professionally trained in intimacy-related issues Masters Special Education Emotion Focused Therapy (EFT) trained EMDR (trauma) trained

You can contact us by phone at 732-554-2022, email at office@shirafrancis.com.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and shirafrancis, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms from time to time. We will alert you about any changes by updating the “Last updated” date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

We recommend that you print a copy of these Legal Terms for your records.

OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
The Services are not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use the Services. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).

INTELLECTUAL PROPERTY RIGHTS

Our Intellectual Property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the “Content”), as well as the trademarks, service marks, and logos contained therein (the “Marks”).
Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.
The Content and Marks are provided in or through the Services “AS IS” for your personal, non-commercial use only.

Your Use of Our Services

Subject to your compliance with these Legal Terms, including the “PROHIBITED ACTIVITIES” section below, we grant you a non-exclusive, non-transferable, revocable license to:

access the Services; and
download or print a copy of any portion of the Content to which you have properly gained access.
solely for your personal, non-commercial use.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: office@shirafrancis.com. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

Your Submissions

Please review this section and the “PROHIBITED ACTIVITIES” section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.

Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services (“Submissions”), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

You are responsible for what you post or upload: By sending us Submissions through any part of the Services you:
confirm that you have read and agree with our “PROHIBITED ACTIVITIES” and will not post, send, publish, upload, or transmit through the Services any Submission that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading:
■ to the extent permissible by applicable law, waive any and all moral rights to any such Submission;
■ warrant that any such Submission are original to you or that you have the necessary rights and licenses to submit such Submissions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions; and
■ warrant and represent that your Submissions do not constitute confidential information.

You are solely responsible for your Submissions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party’s intellectual property rights, or (c) applicable law.

USER REPRESENTATIONS

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

USER REGISTRATION

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

PRIVACY POLICY

Shira Francis values your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your information when you engage with our services.

Personal Information We Collect
Contact Information: Such as your name, email address, phone number, and address to facilitate communication and provide our services.
Session Information: Details about the therapy sessions, workshops, or consultations you participate in, strictly for the purpose of delivering and improving our services.

How We Use Your Information
Service Provision: To schedule, conduct, and follow up on sessions or consultations.
Communication: To respond to your inquiries, send service updates, and provide information about our services.
Improvement: To analyze feedback and improve our services.

Sharing Your Information
We do not share your personal information with third parties, except as required by law or to protect our rights. We may use third-party service providers to support our service delivery, who are obligated to protect your information.

Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Your Rights
You have the right to access, correct, or delete your personal information. Please contact us if you wish to exercise these rights.
Changes to This Policy
We may update this policy to reflect changes to our practices. If we make significant changes, we will notify you through the service or by other means.

Contact Us
If you have questions about this privacy policy or your personal information, please contact us at:
Email: office@shirafrancis.com
Phone: 732-554-2022
Contact Page: Shira Francis Contact
Your trust is important to us, and we’re committed to ensuring the confidentiality and security of your personal information.

PURCHASES AND PAYMENT

Accepted Payment Methods:
We are committed to making our services accessible and secure. Currently, we accept Visa and Mastercard as forms of payment for our services.

Payment Security and PCI Compliance:
Your trust is paramount. We adhere to PCI (Payment Card Industry) standards to ensure that your payment information is handled securely throughout the transaction process. Our website employs HTTPS and follows security best practices to safeguard against vulnerabilities, including card testing. Rest assured, your payment details are processed with the utmost care and security.

Transaction Information:
To facilitate your transactions, you agree to provide accurate and complete payment information, including your email address, payment method, and card expiration date. Please keep this information current to avoid any disruptions in your service access.

Pricing and Charges:
All prices are listed in US dollars and are subject to change. Any applicable sales tax will be added as required. You agree to pay the total charges for your purchases, which may include service fees and any applicable shipping charges. Your chosen payment method will be charged at the time of order placement.

Order Management:
We reserve the right to refuse service, limit, or cancel quantities purchased on a per-person, per-household, or per-order basis to ensure fairness and prevent misuse. This includes restrictions on orders from the same account, payment method, or those sharing billing or shipping addresses. We aim to prevent orders that seem to be from dealers, resellers, or distributors not in line with our service intentions.

Pricing Corrections:
In the event of a pricing error or discrepancy, we reserve the right to adjust and correct pricing, even after payment has been made or requested.

By engaging with our services, you acknowledge and agree to these payment terms, ensuring a seamless and secure experience for all involved.

Return and Refund Policy for Shira Francis Services

At the practice of Shira Francis, we are committed to providing high-quality care and expertise in marriage and family therapy, with a special focus on couple work, intimacy-related issues, and trauma within the frum community. Understanding the sensitive and personal nature of our services, we offer the following policy for cancellations and refunds.

Definitions
For the purpose of this policy:

Practitioner (referred to as “Shira Francis”, “we”, “us”, or “our”) is a Licensed Marriage and Family Therapist providing services in Chicago, Illinois.
Services refer to the therapy, consultation, training, and workshops offered by Shira Francis.
Client (referred to as “you”) means the individual receiving the services, or the entity on behalf of which such services are received.
Website is accessible at https://shirafrancis.com/

Workshops and Training Sessions: For cancellations of paid workshops or training sessions, a full refund will be provided if the cancellation is made at least 7 days prior to the event. Cancellations made less than 7 days before the event will result in a 50% refund. No refunds will be issued for cancellations made 24 hours or less before the event start time.

Consultations: For private consultations, a full refund will be issued for cancellations made at least 48 hours in advance. Cancellations made less than 48 hours before the scheduled consultation time will be subject to a 50% cancellation fee.

Non-refundable Services
Services rendered and completed are considered final and are not eligible for refunds. This includes therapy sessions, completed consultations, and attended workshops or training sessions.

Customized services or specialized training programs designed to your specifications are also non-refundable once the service has commenced.

Contact Information
Should you need to cancel or inquire about a refund, please reach out to us directly:

By Email: office@shirafrancis.com
Contact Page: Shira Francis Contact
Phone Number: 732-554-2022
We are dedicated to your satisfaction and well-being. If you have any questions or concerns about our Return and Refund Policy, please do not hesitate to contact us.

This policy is created to reflect the unique nature of the services provided and to ensure clarity and understanding between Shira Francis and her clients. We appreciate your cooperation and look forward to serving you.

Prohibited Activities and Service Limitations

As part of our commitment to providing a safe, respectful, and effective therapy and consultation environment, we outline the following prohibited activities and service limitations. These guidelines are designed to protect the integrity of our services and ensure they are used as intended, within ethical and legal boundaries.

Prohibited Activities

Users of our services agree not to:
Misuse the services for any purpose other than personal therapy, growth, or consultation.
Engage in deceitful behavior, including attempts to obtain sensitive information.
Circumvent security measures or disrupt the operational integrity of our services.
Use information from the services to harass or harm another individual.
Violate applicable laws and regulations.
Transmit harmful software, engage in spamming, or excessive repetitive communications.
Impersonate others or share your account unauthorizedly.
Interfere with the service’s operations or overload the system with automated scripts.
Remove intellectual property notices from our content.
Collect user information for unsolicited communication or create accounts falsely.
Use our services for competitive analysis, commercial solicitation, or unauthorized advertising.

Service Limitations

To ensure our services meet your needs while adhering to professional standards, please note the following limitations:

Geographical Availability: While our services are specially designed for the frum community and are based in Chicago, Illinois, we are committed to accommodating individuals outside this area as well. If you’re located beyond Illinois, please contact us to explore available options and how we can best serve your needs, regardless of your location.
Scope of Practice: Specializing in couple work, intimacy issues, and trauma, we may refer clients to other professionals for needs beyond our expertise.
Client Suitability: Our approach suits those ready for active engagement in their growth journey. Immediate medical or psychiatric needs may require different support.
Confidentiality and Legal Obligations: We uphold strict confidentiality with the exception of situations requiring legal disclosure, such as threats of harm to oneself or others.

Understanding these guidelines and limitations is crucial for a trusting and effective therapeutic relationship. If you have questions or need further clarification on how these might impact your access to our services, please feel free to contact us.

Promotion Terms & Conditions

Eligibility: Promotions are open to all individuals seeking therapy and consultation services, specifically within the frum community. Participants must agree to these terms and conditions to be eligible for any promotion.

Promotion Details: Each promotion, discount, or trial offer will have specific details including:

The promotion’s duration (start and end date).
The exact benefits or discounts being offered.
Any particular services the promotion applies to.

Accessing Promotions: Eligible participants can access promotions through Shira Francis’s website. A clear link or disclaimer will be provided at the point of agreeing to participate in the promotion, ensuring all conditions are understood.

Conditions:

Promotions cannot be combined with other offers or discounts.
Each promotion is valid for a limited time only, as specified in the promotion details.
Promotions are subject to availability and may be withdrawn or cancelled by Shira Francis without notice.
If a trial period is offered, any fees or regular charges applicable after the trial period must be clearly disclosed.
Discounts apply to consultation fees only and do not cover any additional costs or services unless explicitly stated.

Participation Agreement: By participating in any promotion, you agree to the terms and conditions outlined here. You understand that any misuse or abuse of the promotion may result in the withdrawal of the promotion and/or future eligibility for promotional offers.

Questions: If you have any questions about our promotions or need further clarification on the terms and conditions, please contact us directly at 732-554-2022 or email us at office@shirafrancis.com

By ensuring transparency around the conditions of our promotional offers, we aim to avoid confusion and build a trusting relationship with our clients.

User Contributions

Overview:
Our Services do not support user-submitted content. However, you might have opportunities to share content with us, like text, photos, and videos.

Remember, anything you share must:
Respect copyrights and all other property rights.
Be your original work or you must have permission to use it.
Not include anything offensive or illegal.

Rules for Sharing:

Make sure you have the right to share your content and it doesn’t break any laws.
Your content should be truthful and not misleading.
Avoid using your content for spam, ads, or scams.
Keep it respectful and don’t use it to harm or threaten anyone.
Respect everyone’s privacy and rights.

Important: If your content breaks these rules, you could lose your right to use our Services.

Sharing Your Ideas & Feedback

When you share your ideas or feedback with us, you’re okay with us using and sharing them. We won’t pay you for them, but we really value your input.

Your Content is Yours
Anything you share remains yours. You keep all rights to your stuff. But remember, we’re not responsible for what you say or share. And if there’s a problem with something you’ve shared, it’s up to you, not us.

How We Handle Our Services

We can check the services to make sure everyone follows the rules, but we don’t have to. If someone isn’t following the rules, we might take action, like telling the police.

We can also decide to stop showing any content that’s too big or causing problems, without having to explain or be responsible for it.
Our main goal is to keep the services working well and protect our rights.

Service Terms and Ending Use

As long as you use our services, these rules apply. We can stop anyone from using the services at any time, without having to explain or be responsible for it, especially if they break the rules or laws. If we end your access or you can’t use your account, you can’t sign up again with any name – yours, someone else’s, or made-up. If there’s a serious issue, we might take legal steps.

Changes and Downtime

We might change or stop our services anytime without telling you first. We’re not responsible if you or anyone else has issues because of these changes or if the services are unavailable. Sometimes, we need to fix or update things, which might cause the services to be down temporarily. We’re not liable for any trouble this causes you. We don’t have to keep the services up-to-date or free from interruptions

Governing Law

These Legal Terms and your use of the Services are govered by and construed in accordance with the laws of the State of Illinois applicable to agreements made and to be entirely performed within the State of Illinois, without regard to its conflict of law principles.

Solving Disagreements

Quick Talks First: If there’s a problem, we both agree to try talking it out for 30 days first.
Arbitration Instead of Court: If talking doesn’t work, we solve the issue through arbitration (a private decision-making process) instead of going to court. This means you give up the right to sue in court and have a jury trial. Arbitration is under rules that make it fair and will happen in Illinois, USA.
No Group Fights: Any disagreement gets solved one-on-one, not in a class action or on behalf of others.
Some Exceptions: Issues about intellectual property, theft, privacy, or where you might need an immediate legal order to stop something harmful, don’t have to go through arbitration and can go straight to court in Illinois.
If a court says we can’t solve a disagreement this way, then we’ll go to court in Illinois.

Corrections

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

Disclaimer

Service As-Is: Our services are given to you “as is.” When you use them, you’re doing so at your own risk. We don’t promise that everything in our services is perfect or completely accurate.
No Warranties: We’re not making any promises, known as warranties, about the services suiting your specific needs, being always available, or not having errors.
Not Liable: We’re not responsible for any errors or problems you might find, any harm to you or your stuff, any security issues, interruptions, or any bad software that might affect your use of our services.
Third-Party Stuff: If you use or buy something from a third party we mention or link to, that’s between you and them. We’re not involved.
Be Careful: Just like anywhere else, it’s up to you to be cautious and make good choices.

Limit on Our Responsibility

Simple Terms: We’re not responsible for any kind of loss or damage you or anyone else might face from using our services. This includes things like lost money, lost data, or any other harm.
Limit to Claims: If there’s a problem, the most we would have to pay you is the amount you’ve paid us, if anything at all.
Legal Exceptions: Some places have laws that might give you more rights or not allow us to limit our responsibility this way. If that’s true for you, then some of these limits might not apply.

Covering Our Backs

Your Promise: If using our services causes issues or someone sues us because of something you did, you agree to cover the costs and protect us from harm. This includes any legal fees because you didn’t follow the rules, broke your promises, violated someone else’s rights, or were mean to another user.
Our Right to Take Over: If we’re getting sued because of you, we can handle our defense, but you’ll have to pay for it. We’ll let you know if that happens.

Your Responsibility

Your Agreement: If there’s trouble (like a lawsuit) because of how you use the services or if you break the rules, you’ll have to cover any costs or damages. This means paying for legal stuff if you do something wrong, like violating someone’s rights or being harmful to others.
Our Defense: We might decide to handle our defense if there’s a legal issue because of you. You’ll need to help pay for this. We’ll tell you if it comes to that.

Handling Your Data and Electronic Communications

Your Data: If you send data to us, like during sign-ups or while using our services, we’ll try to keep it safe, but it’s mainly your job to look after your data. We’re not responsible if some of it gets lost or damaged.
Talking Electronically: When you use our services, send us emails, or fill out online forms, that’s electronic communication. You’re okay with getting messages from us electronically, like emails, which counts the same as if they were on paper. You’re also fine with using electronic signatures for agreements or orders with us. This means you don’t need paper copies or non-electronic signatures for these things to be official.

For California Users and Residents

If you’re not happy with how we’ve handled a complaint, California residents can reach out to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs. You can write to them at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or call them at (800) 952-5210 or (916) 445-1254.

Miscellaneous Terms

Whole Agreement: Everything we’ve agreed on (these terms and any service rules we post) is the full deal between us. If we don’t enforce a part of these terms right away, it doesn’t mean we’ve given up on it.
Legal Stuff: These terms stick to the law as much as possible. We can pass our duties under these terms to someone else if we need to. We’re not on the hook for things out of our control that mess with our service.
Severability: If part of these terms is not allowed, only that part is removed; the rest stays in place.
Relationship: Just by using the service, we don’t create any business partnerships or employment between us.
Fair Interpretation: These terms were written by us, but that won’t be used against us. Also, not needing a physical signature or not having one won’t make these terms any less valid.

CONTACT US

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:
shirafrancis
Chicago
Chicago, IL
United States
Phone: 732-554-2022
office@shirafrancis.com